General Conditions of Sale (GCS)

1. Purpose

These General Conditions of Sale (GCS) govern sales made on the BRODERIE PLATINUM website, which specializes in the sale of downloadable digital machine embroidery designs .
By validating an order, the customer declares having read, understood and accepted these T&Cs.


2. Products

The products offered are digital machine embroidery files (formats: PES, DST, JEF, EXP, VP3, HUS, XXX).
Each product is accompanied by a description specifying the technical characteristics and compatibility.
The customer must ensure the compatibility of their equipment before purchasing.


3. Orders

Any order placed on the site implies full acceptance of these T&Cs.
After payment validation, the customer receives an immediate download link to access their files.


4. Price and payment

Prices shown are in EURO , all taxes included (TTC).
Payments are secure and can be made using the methods offered on the site (credit card, PayPal, etc.).


5. Delivery

Delivery is made exclusively by digital download , available immediately after confirmation of payment.
No physical product is shipped.


6. Right of withdrawal

In accordance with Directive 2011/83/EU, the customer has 14 days to exercise his right of withdrawal.
Exception: in accordance with Article 16, point m), the right of withdrawal does not apply to downloaded digital files if:


  • Execution began after prior express agreement of the client, and
  • The customer acknowledged that he thus lost his right of withdrawal.


By checking the box provided for this purpose during payment, the customer acknowledges waiving their right of withdrawal.


7. Refunds and Claims

No refunds, exchanges or returns are accepted once the file has been downloaded.
In case of technical problem (corrupted file, defective link, incompatibility not in accordance with the description), the customer must contact PLATINUMEMBROIDERY@GMAIL.COM within 14 days .
A new copy of the file or an equivalent file will then be provided.


8. Intellectual Property

Embroidery files sold on BRODERIE PLATINUM are protected by copyright.


  • Purchase grants a personal use license for your projects.
  • Any resale, sharing, distribution or commercial reproduction of the files is strictly prohibited.
  • Resale of physical products embroidered with our designs is permitted for limited craft use , unless otherwise stated.

9. Liability

The BRODERIE PLATINUM website cannot be held responsible:


  • Errors related to improper use of files,
  • Incompatibility with machines not indicated in the description,
  • Data loss related to customer hardware.


10. Customer Service

For any questions, assistance or complaints, you can contact us at:
📧 platinumembroidery@gmail.com


11. Applicable law

These General Terms and Conditions are governed by European Union law and the law applicable in the seller's country.
In the event of a dispute, an amicable solution will be sought as a priority.