Right of withdrawal clause (digital products)
Right of withdrawal
In accordance with the provisions of Directive 2011/83/EU on consumer rights, customers have a period of fourteen (14) days to exercise their right of withdrawal for any contract concluded at a distance.
Exception for digital content
However, Article 16(m) of the Directive provides that the right of withdrawal does not apply to contracts for the supply of digital content not supplied on a tangible medium (e.g. downloadable machine embroidery files) where:
- Performance has begun after prior express agreement of the consumer, and
- The latter acknowledged that he would thus lose his right of withdrawal.
Application in our store
By purchasing and immediately downloading a machine embroidery design from BRODERIE PLATINUM , you:
- Give your express consent for the immediate execution of the contract,
- Please acknowledge that you lose your right of withdrawal from the moment the download begins.
Consequences
- No refunds, returns or exchanges will be accepted once the file has been downloaded.
- In the event of a technical problem (corrupted file, faulty download link, incompatibility not in accordance with the description), BRODERIE PLATINUM undertakes to provide a new download link or an equivalent file.
