How to download and find your embroidery designs

📥 How to download your machine embroidery designs

Thank you for your order at Platinum Embroidery ! Here's a simple guide to downloading and using your designs with peace of mind.


1️⃣ Receive the download email

  • After placing an order, you will automatically receive a confirmation email .
  • In this email, click on the download link .

💡 Tip: Always keep this email, it will allow you to re-download your files later if necessary.


2️⃣ Access your pattern

  • Once the link is clicked, a page opens on our Platinum Embroidery site.
  • You will see the image of the purchased pattern or pack , as well as a button:
    👉 “Download now”

3️⃣ Downloading the ZIP file

  • Click Download Now : your file will download automatically.
  • Where can I find the downloaded file?
    • On Mac : It is located in the Downloads folder (Finder → Downloads).
    • On Windows : It is located in the Downloads folder (File Explorer → Downloads).


4️⃣ Extract the ZIP file

  • The downloaded file is in .zip format.
  • To open it:
    • On Mac : double-click on it, the folder will extract automatically.
    • On Windows : Right-click → Extract All .

You will then get a folder containing all the files for your pattern.


5️⃣ Choose the right embroidery format

Each design comes in multiple sizes to fit most machines (domestic and commercial).
Formats available: PES, DST, EXP, JEF, VP3, HUS, XXX…

  • Open the folder corresponding to the format used by your machine.
  • Select the appropriate file.

6️⃣ Use your designs with your machine

  1. Import the chosen file into your embroidery software .
  2. Then save it to a USB drive .
  3. Insert the USB flash drive into your embroidery machine .
  4. Start your creation ✨!


🔄 Re-download if needed

  • If you lose your files, you can still recover them using the link in your confirmation email .
  • If you can't find this email, please contact our customer support at: platinumembroidery@gmail.com . We will resend your files.


👉 With this guide, you have all the steps to download and use your designs easily. Happy embroidery 💖 !